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DESCRIPTION
The primary function of the Field Implementation Technicians is to be the point of contact for our customers. This will include working on-site or remotely to assist with documenting operational needs, as well as: conducting Site-Surveys to ensure customers understand the physical and network requirements before installation, completing the installation of hardware and networking equipment. Training owners, managers, FOH & BOH teams on leveraging the POS platform to accomplish their specific needs and goals, as well as conducting on-site or remote support, on or after their Go Live dates.
Field Implementation Technicians are responsible for documenting specific best practices and nuances, in particular calling out where the process deviates from the customer expectations. They will also be responsible for training and ramping up new Technicians, and acting as mentors, and Ambassadors of SORA culture.
As the client is transitioned over into the post-onboarding phase of the customer journey, the technician is expected to ensure this transition goes smoothly and therefore is available for Go-live support to assist and guide the customer successfully and with confidence by providing guidance, troubleshooting assistance or follow-up training. This also may require some support for equipment/ hardware, and network issues in the field.
REQUIREMENTS
SORA Partners is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive environment for all employees.
EMPLOYMENT SUBMISSIONS
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