Seamless service and ongoing support to ensure your POS system’s success from day one.
Launching a new POS system can be challenging, but you don’t have to navigate it alone. With Sora Partners’ 90-Day Post-Live Support Program, you’ll receive comprehensive, hands-on assistance to ensure your system runs smoothly, minimizes downtime, and optimizes business efficiency. From your initial setup to continued check-ins, our dedicated team will be with you every step of the way, so you can focus on what you do best—running your business.
What to Expect from Our 90-Day Post-Live Support Program
At Sora Partners, we understand the importance of reliable and proactive support, especially in the critical early days after your POS system goes live. Our 90-Day Post-Live Support Program is designed to ensure that your system is optimized, your team is confident, and any issues are quickly resolved. Here’s how we support you over the first 90 days:
Whether you’re a restaurant, retail store, or service business, our 90-Day Post-Live Support Program is tailored to keep your operations running smoothly and your customers satisfied.
Step-by-Step Support Throughout the First 90 Days
Our 90-Day Post-Live Support Program is structured to provide you with consistent, personalized assistance at each stage. Our steps will ensure your POS system performs optimally from the start.
Throughout these 90 days, our proactive approach is designed to minimize any disruptions and ensure you get the most out of your POS system. By the end of the program, your system will be fully integrated into your daily operations, helping your business run more efficiently.
- 1Post-Live Call (Within 48 Hours): After your system goes live, we’ll schedule a follow-up call within 48 hours to discuss any initial questions or concerns. Our team will review system performance, address immediate issues, and provide any guidance necessary to set you up for success.
- 2First Week Check-In: During your first week, we conduct a scheduled check-in to ensure everything is operating as expected. This is an opportunity to discuss early insights, troubleshoot any potential challenges, and make adjustments based on your feedback.
- 3Biweekly Calls: After two weeks, we shift to biweekly calls to keep the lines of communication open. These regular touchpoints allow us to provide ongoing support, monitor system performance, and help you navigate any adjustments as your business settles into the new setup.
- 4On-Site Visits: For those times when hands-on support is necessary, we offer up to three on-site visits, each lasting two hours. Our team will be there to address specific challenges, make on-the-spot improvements, and ensure your system is running smoothly.
Direct Access to Our US-Based Support Team
Our SERVD Call Center Support ensures that you have direct access to our expert technicians whenever you need them for the entire 90 day period. Staffed by Tier 2 technicians based in the U.S., our support team is available from 8 a.m. to midnight EST, ready to provide knowledgeable, reliable assistance with any questions or technical issues that arise.
With Sora Partners, you’re not just getting customer service; you’re gaining a dedicated partner who understands your business and its unique challenges. Our technicians are highly trained in POS systems and can assist with troubleshooting, system optimization, and anything else you may need to keep your operations running smoothly.
With our SERVD Call Center Support, you can trust that help is just a call away, so you can focus on what matters most—growing your business.
Why Choose Sora Partners for Your Post-Live Support?
Our 90-Day Post-Live Support Program is designed to ensure your POS system’s long-term success and smooth integration into your daily operations. Here are just a few reasons why businesses choose Sora Partners for their post-launch support.
Choosing Sora Partners means choosing a partner dedicated to your success. Our 90-Day Post-Live Support Program goes beyond technical assistance—it’s about empowering your business to thrive with a seamlessly integrated POS system.
What Our Clients Say
We generate results for our customers
The installation of our new POS system went smoothly and efficiently. Nick demonstrated a high level of expertise, ensuring a seamless setup process. Clear instructions and effective communication made the installation hassle-free. I appreciate the professionalism and competence exhibited throughout, resulting in a successful implementation.
Juliana, The Funky Lemon, San Diego, CAI just wanted to pass on the feedback from my Food and Beverage team regarding the recent training we had with Art. My team has been very happy with his training style and the way he delivered the information. Art was very thorough and detailed: covered all the topics to help our team get up to speed with getting up and running.
Inessa U., Shore Hotel, Santa Monica, CAAaron did an installation and training in a recent restaurant opening for me. I just wanted to let you know that he is a ROCK STAR. He was extremely efficient and knowledgeable and patient. All great qualities for hospitality training. This is for our new deli concept, our second one, and he also installed and trained our first one. I just wanted to let you know that he is great and a wonderful asset to SORA.
Rocky L., Fiorella/Bond45Lemon melted the hearts of our hardened team of GM’s which no one can do! He crushed with our install, training, and go-live support. Thanks for your help!
Michele H., Golden Krust, NYCSean went over and beyond to provide service to our administration and staff. Answering questions, showing us how to fix or make corrections using Toast POS system. Everything went so smooth. Even answer a few calls, and text messages to assist our staff. We thank SORA for sending out a patient representative for our install.
There was no better person for the job than Jeremy onsite at this Marriott Property. He followed process to a T, took ownership and control of the install/GL despite some minor setbacks, and had great communication with our internal team. Thank you Jeremy!
Max did a great job installing, training and making adjustments where needed. He was professional and very educated on his job. He definitely gets 10/10. Give that man a raise!
We had the pleasure of working with Danny a few days ago. This is our second location and training, so we asked Danny for a “next level” training and boy did we get it. He helped us find solutions for all of our cash handling/security concerns and showed us some loss management reports that we didn’t know existed. He helped us with our tip sharing, order and pay QR codes, job code permissions, and solved the bartender deposit procedure. We appreciate that he followed up today and would highly recommend SORA.
Molly and Matt, Bolt Brewery, San Diego, CAAbsolutely amazing. Your tech was detailed from start to finish. Great communication & clearly understood our request.
Derrik M., Clinton Hall - Financial District, NYCThe tech last night was really great! Nice, smart, fast and so sweet! Thank you for your help!
Ron S., Bubby's - Tribeca, NYCMarlena was incredibly knowledgeable, patient, helpful, and efficient as we walked through all the steps to install and configure each of our pieces of equipment…The install and config for the most part went extremely smoothly – I could tell that Marlena had done this many times before, and most likely always with newbies such as myself – but I learned so much about how the system works and how all the components integrate…I would specifically ask for her help because I know I can trust her vast knowledge and experience, because of her amazing patience, and I know we work together extremely well.
Amy was phenomenal: period! She was patient, informative, friendly, calming, and reassuring. Amy went above and beyond setting up our menu(s) when she realized they weren’t after our discussion. I didn’t feel rushed at any time, and she checked in often. Amy is an absolute superstar (along with James and Ben). That trio really eased our anxiety of going live on our busiest weekend. I let each of them know how awesome they are and so should you!
Rick was excellent! He was a problem solver not only by knowing the quick answers but also in understanding how our business operated to customize solutions. He was friendly, listened extremely well, and supportive. Went out of his way to find solutions, make contacts, train and support. He was awesome!
Chadwick, Two Doughs Pizza Co, Agoura Hills, CA…I was so impressed by his work. He is responsible, professional, detailed oriented, knowledgeable, patient to all my questions. His technical skills are strong to solve all difficult issues right at the spot. I feel 120% relieved, confident and comfortable working with Aaron…
Amy was awesome. Super helpful and knowledgeable about anything I threw at her. Very personable. She worked quickly and made me and staff feel comfortable with the system.
Jennifer, Pines Tap & Table, Malone, NYAndrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
Greg D., Buddakhan - NYCI really appreciate how Max went above and beyond! From the installation to Go-Live Support, he was very detailed and provided assurance each step of the way. While I know that this was no easy task, I requested Max because of his experience wand expertise and he did not disappoint. Truly grateful that he was assigned to us.
Chris was very helpful during our implementation. He is knowledgeable about the product, so he was able to answer any questions we had. He’s also willing to help us over the phone whenever we need although it’s been 3 or 4 weeks already. Keep up the good work!
Jack was doing a manager training before we opened and took extra time to check if we were set up in the system and noticed it wasn’t configured. He let me know, and this saved me from a HUGE headache on Monday. Total MVP, so stoked he did this, it made my Friday!
Brian W., Mel’s at 22, Cooperstown, NYAmazing to work with, Professional, Friendly and willing to help you with any questions. No time wasted. He trained us better than the zoom meetings. He has knowledge about everything. Can’t ask for better than him. Can we get him for the rest of our locations?
Salil M., WAU NYC - Upper East Side, NYCYesterday was our Toast install & after having to adjust and install ourselves, he came in this morning & made everything much more efficient. He was kind and personable. We wish we could have had him stay for a couple days!!! Wonderful employee & a huge help. Thanks!
Christin, Manna Bread From Heaven, Tomball, TexasChris was so helpful!! Not only did he help me with the installation, but he answered all of my questions about staff list, payroll, etc. He taught me how to use the system and walked me through everything step by step while being very patient. He has continued to answer all of my questions and has responded to me when I have questions or concerns since the day of implementation. Truly outstanding customer service and super helpful!
Amy, Momona, Chico, CAEverything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. You solved issues Toast and Ubereats could not.
Chris is a highly-communicative, approachable professional. Excellent services cheerfully provided by Chris.
The Team, Rams Hill Golf Club, Borrego Springs, CA…Right away Aaron was right on time and from a short conversation with him I knew he was savvy and that this would be a seamless install. It turns out, it absolutely was. He let me drive when I asked, and he guided me through and then executed on every request that I had. He was respectful and organized with the setting up of the switches and p-touched everything to keep it neat and organized (this is a dream when it comes to these types of installations). He trained my staff, all the while being informative, patient and kind…
Cortney, Not a Speakeasy - Manhattan, NYCMy second appointment with CarolAnn, and she’s proven to be one of the most professional and knowledgeable techs I’ve ever worked with. Made my life easier every step of the way, absolutely incredible. Every specific request she was able to fulfill, or let us know how the system could easier serve our needs. She particularly was able to help us foresee future issues and kept us so well informed of what else we’d need to take care of on our account.
Robert and Matt, Cafe Kubal, Syracuse, NYThomas was very thorough with his installation, training, and go live support ! He went above and beyond! I am so happy he was assigned to this project! His hard work should not go unnoticed!
I wanted to send a performance review for Yozelyn. She did a great job and was very thorough. We had last minute issue and ended up being quite late to our meeting, but she was able to cover everything that we needed even with the shortened time. Thank you for all your help!
Isabella B., Paesanos 1604, San Antonio, TexasOur on-site training went every well.!! Luis is absolutely phenomenal !! He has been so helpful in teaching us how to navigate our systems and has gone above and beyond to help us. Thank you for connecting us with such a skillful employee.
From the call confirming the appointment all the way through our Go-Live Lucas was seriously great. It’s not easy to come by genuine concern across contractors or technicians, but he displayed it in spades. He also had an answer for every question that we threw at him, and our hardware looks nice and neat! Thank you, Lucas!!!! 11 out of 10!
The Team, C&H Hawaiian Grill, Killeen, TexasLucas is the definition of “Requesting a Senior Tech”. They put in long hours and played a key part with everything from training, prep routing, hardware troubleshooting, to general Go-Live and Post-Live support. Truly cannot thank Lucas enough for all of the help and for being a pleasure to work with!
From the moment Chris arrived at our establishment, his professionalism was incredible, the knowledge and patience he had in listening made us feel like we were in good hands. We are completely satisfied with his great work and the help he gave us. Great Job Chris we really appreciate all your help.
Miguel, Pacific Coast Grill, Cardiff, CATrish saved the day! We had a rough Go Live the day prior. I couldn’t believe how professional, knowledgeable and patient Patrycia was throughout the appointment. We are in a much better place. Thank you!!!
Art is a star – thank you for sending him my way.
Matt D., Helms Bakery, Culver City, CAFlawless implementation and Chris was great when answering questions and discussing tradeoffs. World class customer service.
Armand, Teaspoon, Pinole, CAHello! I wanted you to know that Ron Generoso did excellent work assisting us in our hardware setup and testing. Much appreciated.
Troy, Mosaic, Redding, CAOur installer Eric was amazing. We are self-managed and did not have our IP addresses correct. Eric was very patient while we worked through our issues. He was very extremely professional and answered all our questions without hesitation. Chris was assigned as our Go Live consultant. He too was amazing. He was extremely informative with both the FOH and BOH operations. I have been with Karl Strauss for over 25 years and have worked with tons of consultants over those years. Chris was by far the best consultant I have ever worked with. Chris was able to identify some of our issues right away and presented solutions quickly and efficiently. Chris was approachable and honest in his explanations, even if that meant he did not have the solution we were looking for. I would recommend Chris as a Go Live consultant for everyone.
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Ready to Optimize Your POS System? Let’s Get Started!
Take the first step toward a smoother, more efficient POS system experience with Sora Partners’ 90-Day Post-Live Support Program. Our team of experts is here to provide the dedicated, hands-on support your business needs to succeed. Whether you’re interested in learning more about our program, have specific questions, or are ready to schedule your initial consultation, we’re just a call or click away. Fill out the form below or call us at (310) 734-2572
Let’s work together to ensure your POS system is a success. Contact us today to discover how Sora Partners can support your business with expert guidance and unparalleled customer care.