Unlock the Full Potential of Your POS System with Expert Training
Your POS system is a powerful tool for driving business success, but its effectiveness depends on the people using it every day. Proper training is essential to ensure that your team feels confident, capable, and ready to make the most of your system’s features. At SORA Partners, we offer customized, hands-on POS training programs that empower your staff to work more efficiently, reduce errors, and deliver a seamless customer experience.
Our training goes beyond the basics. We understand that each business has unique needs, which is why we tailor our programs to suit the specific roles within your team—from front-line employees and back-office staff to management. With a focus on real-world applications, our training sessions provide an interactive, engaging learning environment that helps employees retain what they learn and apply it immediately.
What sets SORA’s training apart is our commitment to long-term success. We don’t just teach your team how to use the system—we also provide ongoing support to keep their skills up-to-date as your business grows and changes. Whether your team needs refresher courses, training on new system features, or resources for new hires, our team is here to help. With SORA Partners, your staff will feel confident navigating your POS system, allowing you to focus on what truly matters: providing exceptional service and growing your business.
Contact us today to schedule a free consultation and discover how our POS training can transform your operations and enhance customer satisfaction.
Why Effective POS Training Matters
Empower Your Team, Improve Efficiency, and Enhance Customer Satisfaction
A well-trained team is essential to running a successful business. With effective POS training, your staff can handle transactions more quickly, reduce errors, and provide a smooth, satisfying experience for your customers. At SORA Partners, we believe that investing in comprehensive POS training yields benefits that extend far beyond the initial learning phase, helping your business operate more efficiently and grow over time.
Effective POS training isn’t just about teaching the basics—it’s about helping your team understand how the system supports their daily tasks and fits into the bigger picture of your business. SORA Partners is here to ensure your employees have the tools they need to succeed.
Ready to boost your team’s confidence and efficiency?
Here are some of the key benefits of effective POS training:
- 1Increased Productivity: When your team understands how to use the POS system effectively, they can process transactions faster and more accurately, keeping lines moving and customers happy.
- 2Reduced Errors: Proper training minimizes common mistakes and helps your team navigate the system with confidence, reducing costly errors and improving overall accuracy.
- 3Enhanced Customer Experience: A knowledgeable team creates a seamless checkout process, contributing to a positive customer experience that keeps people coming back.
- 4Greater Employee Confidence: With hands-on, role-specific training, your employees will feel empowered and capable, leading to a more motivated and engaged team.
Tailored Training Programs for Every Role
Customized Training for Front-Line, Back-Office, and Management Staff
Every role in your business has unique responsibilities, and your POS training should reflect that. At SORA Partners, we provide tailored training programs designed to meet the specific needs of each team member, whether they’re on the front lines, behind the scenes, or managing the overall operation. This role-based approach ensures that each employee understands how the POS system enhances their daily tasks, allowing them to maximize their productivity and efficiency.
With SORA Partners, every member of your team receives training that’s tailored to their role, so they can confidently handle their responsibilities within the POS system. Our customized approach ensures that your employees aren’t just learning—they’re mastering the tools they need to contribute to your business’s success.
Discover how our role-based training can support your team’s unique needs.
Interactive and Hands-On Learning
Practice Makes Perfect—We Make Sure Your Team Is Ready
At SORA Partners, we believe that the best way to learn is by doing. Our POS training sessions are interactive and hands-on, allowing your team to work directly with the system in real-time, so they can feel comfortable and confident before they go live. This experiential approach to training not only boosts knowledge retention but also helps employees apply what they’ve learned right away, making the transition to a new system smooth and stress-free.
Hands-on training goes beyond simply understanding the system—it empowers your team to make the most of every feature. SORA Partners is here to ensure your employees feel fully prepared and ready to put their new skills to work.
See how our interactive training approach can transform your team’s capabilities.
Here’s what you can expect from our hands-on training sessions:
What Our Clients Say
We generate results for our customers
I wanted to send a performance review for Yozelyn. She did a great job and was very thorough. We had last minute issue and ended up being quite late to our meeting, but she was able to cover everything that we needed even with the shortened time. Thank you for all your help!
Isabella B., Paesanos 1604, San Antonio, TexasWe had the pleasure of working with Danny a few days ago. This is our second location and training, so we asked Danny for a “next level” training and boy did we get it. He helped us find solutions for all of our cash handling/security concerns and showed us some loss management reports that we didn’t know existed. He helped us with our tip sharing, order and pay QR codes, job code permissions, and solved the bartender deposit procedure. We appreciate that he followed up today and would highly recommend SORA.
Molly and Matt, Bolt Brewery, San Diego, CAThe installation of our new POS system went smoothly and efficiently. Nick demonstrated a high level of expertise, ensuring a seamless setup process. Clear instructions and effective communication made the installation hassle-free. I appreciate the professionalism and competence exhibited throughout, resulting in a successful implementation.
Juliana, The Funky Lemon, San Diego, CAArt is a star – thank you for sending him my way.
Matt D., Helms Bakery, Culver City, CAI really appreciate how Max went above and beyond! From the installation to Go-Live Support, he was very detailed and provided assurance each step of the way. While I know that this was no easy task, I requested Max because of his experience wand expertise and he did not disappoint. Truly grateful that he was assigned to us.
Amazing to work with, Professional, Friendly and willing to help you with any questions. No time wasted. He trained us better than the zoom meetings. He has knowledge about everything. Can’t ask for better than him. Can we get him for the rest of our locations?
Salil M., WAU NYC - Upper East Side, NYCAmy was phenomenal: period! She was patient, informative, friendly, calming, and reassuring. Amy went above and beyond setting up our menu(s) when she realized they weren’t after our discussion. I didn’t feel rushed at any time, and she checked in often. Amy is an absolute superstar (along with James and Ben). That trio really eased our anxiety of going live on our busiest weekend. I let each of them know how awesome they are and so should you!
Rick was excellent! He was a problem solver not only by knowing the quick answers but also in understanding how our business operated to customize solutions. He was friendly, listened extremely well, and supportive. Went out of his way to find solutions, make contacts, train and support. He was awesome!
Chadwick, Two Doughs Pizza Co, Agoura Hills, CALemon melted the hearts of our hardened team of GM’s which no one can do! He crushed with our install, training, and go-live support. Thanks for your help!
Michele H., Golden Krust, NYCFrom the moment Chris arrived at our establishment, his professionalism was incredible, the knowledge and patience he had in listening made us feel like we were in good hands. We are completely satisfied with his great work and the help he gave us. Great Job Chris we really appreciate all your help.
Miguel, Pacific Coast Grill, Cardiff, CAMarlena was incredibly knowledgeable, patient, helpful, and efficient as we walked through all the steps to install and configure each of our pieces of equipment…The install and config for the most part went extremely smoothly – I could tell that Marlena had done this many times before, and most likely always with newbies such as myself – but I learned so much about how the system works and how all the components integrate…I would specifically ask for her help because I know I can trust her vast knowledge and experience, because of her amazing patience, and I know we work together extremely well.
From the call confirming the appointment all the way through our Go-Live Lucas was seriously great. It’s not easy to come by genuine concern across contractors or technicians, but he displayed it in spades. He also had an answer for every question that we threw at him, and our hardware looks nice and neat! Thank you, Lucas!!!! 11 out of 10!
The Team, C&H Hawaiian Grill, Killeen, TexasOur on-site training went every well.!! Luis is absolutely phenomenal !! He has been so helpful in teaching us how to navigate our systems and has gone above and beyond to help us. Thank you for connecting us with such a skillful employee.
My second appointment with CarolAnn, and she’s proven to be one of the most professional and knowledgeable techs I’ve ever worked with. Made my life easier every step of the way, absolutely incredible. Every specific request she was able to fulfill, or let us know how the system could easier serve our needs. She particularly was able to help us foresee future issues and kept us so well informed of what else we’d need to take care of on our account.
Robert and Matt, Cafe Kubal, Syracuse, NYMax did a great job installing, training and making adjustments where needed. He was professional and very educated on his job. He definitely gets 10/10. Give that man a raise!
Our installer Eric was amazing. We are self-managed and did not have our IP addresses correct. Eric was very patient while we worked through our issues. He was very extremely professional and answered all our questions without hesitation. Chris was assigned as our Go Live consultant. He too was amazing. He was extremely informative with both the FOH and BOH operations. I have been with Karl Strauss for over 25 years and have worked with tons of consultants over those years. Chris was by far the best consultant I have ever worked with. Chris was able to identify some of our issues right away and presented solutions quickly and efficiently. Chris was approachable and honest in his explanations, even if that meant he did not have the solution we were looking for. I would recommend Chris as a Go Live consultant for everyone.
The tech last night was really great! Nice, smart, fast and so sweet! Thank you for your help!
Ron S., Bubby's - Tribeca, NYCAndrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
Greg D., Buddakhan - NYCThomas was very thorough with his installation, training, and go live support ! He went above and beyond! I am so happy he was assigned to this project! His hard work should not go unnoticed!
Everything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. You solved issues Toast and Ubereats could not.
Trish saved the day! We had a rough Go Live the day prior. I couldn’t believe how professional, knowledgeable and patient Patrycia was throughout the appointment. We are in a much better place. Thank you!!!
There was no better person for the job than Jeremy onsite at this Marriott Property. He followed process to a T, took ownership and control of the install/GL despite some minor setbacks, and had great communication with our internal team. Thank you Jeremy!
Yesterday was our Toast install & after having to adjust and install ourselves, he came in this morning & made everything much more efficient. He was kind and personable. We wish we could have had him stay for a couple days!!! Wonderful employee & a huge help. Thanks!
Christin, Manna Bread From Heaven, Tomball, TexasI just wanted to pass on the feedback from my Food and Beverage team regarding the recent training we had with Art. My team has been very happy with his training style and the way he delivered the information. Art was very thorough and detailed: covered all the topics to help our team get up to speed with getting up and running.
Inessa U., Shore Hotel, Santa Monica, CAChris was very helpful during our implementation. He is knowledgeable about the product, so he was able to answer any questions we had. He’s also willing to help us over the phone whenever we need although it’s been 3 or 4 weeks already. Keep up the good work!
…Right away Aaron was right on time and from a short conversation with him I knew he was savvy and that this would be a seamless install. It turns out, it absolutely was. He let me drive when I asked, and he guided me through and then executed on every request that I had. He was respectful and organized with the setting up of the switches and p-touched everything to keep it neat and organized (this is a dream when it comes to these types of installations). He trained my staff, all the while being informative, patient and kind…
Cortney, Not a Speakeasy - Manhattan, NYCHello! I wanted you to know that Ron Generoso did excellent work assisting us in our hardware setup and testing. Much appreciated.
Troy, Mosaic, Redding, CASean went over and beyond to provide service to our administration and staff. Answering questions, showing us how to fix or make corrections using Toast POS system. Everything went so smooth. Even answer a few calls, and text messages to assist our staff. We thank SORA for sending out a patient representative for our install.
Flawless implementation and Chris was great when answering questions and discussing tradeoffs. World class customer service.
Armand, Teaspoon, Pinole, CALucas is the definition of “Requesting a Senior Tech”. They put in long hours and played a key part with everything from training, prep routing, hardware troubleshooting, to general Go-Live and Post-Live support. Truly cannot thank Lucas enough for all of the help and for being a pleasure to work with!
Chris was so helpful!! Not only did he help me with the installation, but he answered all of my questions about staff list, payroll, etc. He taught me how to use the system and walked me through everything step by step while being very patient. He has continued to answer all of my questions and has responded to me when I have questions or concerns since the day of implementation. Truly outstanding customer service and super helpful!
Amy, Momona, Chico, CAChris is a highly-communicative, approachable professional. Excellent services cheerfully provided by Chris.
The Team, Rams Hill Golf Club, Borrego Springs, CAAmy was awesome. Super helpful and knowledgeable about anything I threw at her. Very personable. She worked quickly and made me and staff feel comfortable with the system.
Jennifer, Pines Tap & Table, Malone, NYJack was doing a manager training before we opened and took extra time to check if we were set up in the system and noticed it wasn’t configured. He let me know, and this saved me from a HUGE headache on Monday. Total MVP, so stoked he did this, it made my Friday!
Brian W., Mel’s at 22, Cooperstown, NY…I was so impressed by his work. He is responsible, professional, detailed oriented, knowledgeable, patient to all my questions. His technical skills are strong to solve all difficult issues right at the spot. I feel 120% relieved, confident and comfortable working with Aaron…
Absolutely amazing. Your tech was detailed from start to finish. Great communication & clearly understood our request.
Derrik M., Clinton Hall - Financial District, NYCAaron did an installation and training in a recent restaurant opening for me. I just wanted to let you know that he is a ROCK STAR. He was extremely efficient and knowledgeable and patient. All great qualities for hospitality training. This is for our new deli concept, our second one, and he also installed and trained our first one. I just wanted to let you know that he is great and a wonderful asset to SORA.
Rocky L., Fiorella/Bond45Trusted by 2000+ companies across the U.S.
Get Started with SORA Partners POS Training
Your POS system is a powerful asset, but only if your team knows how to use it effectively. At SORA Partners, we’re committed to providing comprehensive, customized training that empowers your staff to excel in their roles and enhances your business’s overall efficiency. With tailored programs, hands-on learning, and ongoing support, our training solutions are designed to fit the unique needs of your business and help you get the most out of your POS system. Fill out the form below or call us at (310) 734-2572
Don’t let underutilized technology hold your business back. With SORA Partners’ POS training, you’re investing in your team’s success, customer satisfaction, and your business’s growth.