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    Expert POS Support at Your Fingertips

    Your POS system is the heart of your business, enabling smooth transactions, streamlined operations, and exceptional customer experiences. But when issues arise, everything can come to a standstill—leaving customers waiting and revenue slipping through the cracks. That’s why SORA Partners developed SERVD, a live POS support solution designed to keep your business running seamlessly.

    With SERVD, you have access to a team of US-based Tier 2 technicians who specialize in troubleshooting POS systems and resolving technical issues in real time. Whether you’re dealing with hardware malfunctions, software glitches, or user errors, our experts provide fast, effective solutions to get you back on track. Available from 8 a.m. to midnight EST, seven days a week, our team is always ready to assist, no matter when problems strike.

    But SERVD is more than just reactive support—it’s a proactive solution to help you avoid disruptions before they happen. We offer system checkups, menu updates, and technical guidance tailored to your business needs, ensuring your POS system operates at peak performance. No matter where you purchased your POS setup, our team is here to provide dependable, professional assistance that keeps your business running smoothly.

    At SORA Partners, we understand that every minute of downtime impacts your bottom line. That’s why we’ve built SERVD to deliver responsive, expert support that minimizes disruptions and maximizes your ability to serve your customers. With us, you’re not just getting a support team—you’re gaining a trusted partner committed to your success.

    Experience the confidence of knowing your POS system is backed by industry-leading expertise and personalized care. With SERVD, you’ll never have to face POS challenges alone.

    Why Choose SERVD?

    Expert Support, Anytime You Need It

    Your POS system is central to your operations, enabling transactions, tracking sales, and creating seamless customer experiences. But when issues arise, even a minor problem can cause significant disruptions. With SERVD, SORA Partners provides proactive, on-demand support that ensures your POS system is always ready to perform at its best.

    With SERVD, you gain more than just technical assistance—you gain a safety net for your business. Our skilled technicians deliver real-time solutions to fix issues before they escalate, allowing you to focus on serving your customers without missing a beat. From troubleshooting software glitches to addressing hardware malfunctions, we ensure your POS system remains reliable and efficient.

    At SORA, we don’t just react to problems—we anticipate and prevent them. Whether it’s through regular system checkups, menu updates, or personalized guidance, our team works tirelessly to keep your operations running smoothly. No matter the challenge, we’re here to provide expert, dependable support that empowers your business to succeed.

    What You Get with SERVD:

    • Real-Time Support: Our US-based Tier 2 technicians are available from 8 a.m. to midnight EST, ready to address your technical issues with speed and precision.
    • Minimized Downtime: Fast, efficient problem-solving ensures your POS system is up and running as quickly as possible, reducing interruptions to your business.
    • Comprehensive Troubleshooting: From hardware and software issues to configuration challenges, we handle every aspect of POS system maintenance with expertise and care.
    • Proactive System Optimization: Regular checkups and updates ensure your system remains optimized, preventing problems before they occur.

    SERVD – Live POS Support

    Your POS System, Always at Its Best

    Your POS system is the engine that keeps your business running. When it’s working seamlessly, your operations flow effortlessly, but when something goes wrong, it can bring everything to a standstill. That’s where SERVD comes in. SORA Partners’ live POS support program is designed to do more than just fix problems—it ensures your POS system is always operating at peak performance, so you can focus on your customers and your business.

    Our dedicated team provides tailored support to meet your unique needs, whether it’s troubleshooting a system glitch, resolving connectivity issues, or updating configurations. With SERVD, you gain a partner who doesn’t just respond to problems but works proactively to optimize your technology and prevent disruptions before they happen.

    Immediate Assistance

    When challenges arise, our experts are ready to step in. From hardware malfunctions to complex troubleshooting, we’re here to resolve issues quickly and efficiently, minimizing downtime.

    Custom-Tailored Solutions

    Every business is different, and so are its POS needs. We provide solutions tailored to your specific setup, ensuring your system aligns perfectly with your operations.

    Proactive Optimization

    Beyond support, we actively enhance your POS system with regular updates, menu management, and performance assessments to keep your technology ahead of the curve.

    Peace of Mind

    With SERVD, you can rest easy knowing you have a trusted partner who is committed to keeping your systems reliable, secure, and ready for anything.

    At SORA Partners, we believe your POS system should be a tool for growth, not a source of stress. SERVD is here to give you confidence, consistency, and the expertise you need to keep your business running smoothly.

    Ready to elevate your POS support experience?
    Get in touch today and discover how SERVD can transform your operations.

    90-Day Post-Live POS Support Program

    Reliable Support to Ensure Long-Term Success

    Installing a new POS system is just the first step—ongoing support is essential to ensure its smooth integration into your daily operations. SORA Partners’ 90-Day Post-Live POS Support Program provides dedicated, hands-on assistance during the critical first three months, allowing your team to fully adjust to the new system with confidence.

    This program is designed to make the transition to a new POS system as smooth as possible, reducing stress for your team and minimizing potential downtime. By the end of the 90 days, your system will be fully integrated into your daily operations, optimized to enhance productivity and improve the overall customer experience.

    With SORA Partners, you’re not just getting technical support—you’re gaining a dedicated partner invested in your success from day one.

    Want to secure reliable post-live support for your new POS system?

    Here’s what our 90-Day Post-Live Support Program offers:

    • Immediate Follow-Up: Within 48 hours of your POS system going live, our team will connect with you to address any immediate questions, review system performance, and provide any needed guidance to get your business off to a strong start.
    • Regular Check-Ins: We believe in proactive support, so we schedule consistent check-ins to monitor your system’s performance and resolve any issues before they can disrupt your operations. Our team is there to help you navigate any initial challenges and optimize your setup.
    • Biweekly Calls: During the first three months, we provide ongoing support through biweekly calls, offering a consistent line of communication and expert guidance as your team settles into the new system.
    • On-Site Visits: Our 90-Day Post-Live Program includes up to three on-site visits, each tailored to address specific needs, such as hands-on troubleshooting, system adjustments, or further training for your team.

    POS Installation Services

    Seamless Installation for Maximum Efficiency

    Setting up a new POS system can feel overwhelming, but with SORA Partners, you can rest easy knowing you’re in expert hands. Our POS installation service is designed to make the transition as smooth and stress-free as possible, so you can start leveraging your system’s full potential from day one. We handle every aspect of the setup process, providing a customized approach that aligns with your business’s unique requirements.

    Initial Consultation

    We start by learning about your specific operational needs and goals. This allows us to tailor the installation process to fit seamlessly into your business environment.

    Customized Configuration

    From hardware setup to software configuration, our technicians ensure every component is optimized for your operations. We make sure your system is ready to handle your workflow and enhance productivity.

    Thorough Testing

    Before going live, we perform rigorous testing to confirm that your system is operating correctly and is fully integrated with your other business tools.

    Go-Live Support

    Launching a new POS system can come with challenges, but our team is there to assist. We offer on-site and remote support during the go-live phase to address any last-minute adjustments and ensure a smooth start.

    At SORA Partners, we pride ourselves on providing a fast, reliable installation process that minimizes downtime and keeps your business moving forward. Whether you’re a small boutique, a busy restaurant, or a growing service-based business, we’re here to get you up and running efficiently with a POS system that’s built to last.

    Ready to start your POS journey?

    Trusted by 2000+ companies across the U.S.

    Firehouse Subs
    Tom's Watch Bar
    Goop Kitchen
    Eggs Up Grill
    Mendocino Farms
    Winghouse
    Modern Margarita
    Atomic Burger
    Fat Patty's
    Buddakan
    Dick's Wings

    What Our Clients Say

    We generate results for our customers

    Andrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
    Greg DiNisio, Buddakhan
    CarolAnn was amazing and extremely helpful and supportive throughout our whole process of going live and figuring out all the details and minor things that we needed help on. Personality and communication is top tier! We had so many questions and needed a lot of changes during our live and CarolAnn was patient and thorough with us the whole time.
    Shane, Takeout Box
    James did an amazing job and amazing installation!
    Ok-u Sushi, Jacksonville BeachOk-u Shushi, Jacksonville Beach
    Will was amazing from start to finish. From his patience explaining and teaching us to how great his knowledge is in the Restaurant industry, and he can relate to challenges and best practices! Truly great!
    Jim, Rose Dairy
    Mateo did an outstanding job listening to our issues, identifying what issues needed to be addressed and executing a plan of action to resolve many functional issues that should have happened at the time of our initial installation. He was extremely personable and professional. He created a path forward for our business after many failed attempts to resolve issues ourselves that were actually completely out of our purview and ability. We are so grateful for his professional expertise and help.
    Amy, Pop’s Kitchen
    Sora did an excellent job. Answering questions and teaching the staff. Professional and easy to work with. I would recommend them to any business going to Toast. Excellent job !!
    Lori, Doc Holliday's
    Nick was extremely helpful during our setup with Toast. We had used the same system for quite a while and he made what could have been a very stressful transition, smooth. Thankful for his patience, professionalism, and attention to detail. Excited to have Toast up and running!
    Nick, Campland Cantina
    He was awesome and answered all of our questions and didn’t leave till we were okay! Huge thank you! He was the MVP! Thanks again Ron!
    Katie, Tequila Sports Bar
    Will was incredible. He was here, attentive to our needs, and knowledgeable to the extent of no delays in responses. It was a pleasure working with him, he exceeded all of our expectations.
    Fritz, Lit Rooster
    James is awesome! Can we keep him? (Narrator: she could not) Very informative and patient. Fantastic attitude! He is positive and patient. He provided thorough explanations and step by step problem solving and building options. Fantastic job!
    Kathryn, Haile Village Inn
    Nick, Tom, Mario and Eric were great! Extremely helpful, very knowledgeable and supportive. We knew going in our property, size and set up were unique and the team here supporting us were wonderful. Thank you so much for the great help!
    Bethany, Estancia Hotel