Expert POS Support at Your Fingertips
Your POS system is the heart of your business, enabling smooth transactions, streamlined operations, and exceptional customer experiences. But when issues arise, everything can come to a standstill—leaving customers waiting and revenue slipping through the cracks. That’s why SORA Partners developed SERVD, a live POS support solution designed to keep your business running seamlessly.
With SERVD, you have access to a team of US-based Tier 2 technicians who specialize in troubleshooting POS systems and resolving technical issues in real time. Whether you’re dealing with hardware malfunctions, software glitches, or user errors, our experts provide fast, effective solutions to get you back on track. Available from 8 a.m. to midnight EST, seven days a week, our team is always ready to assist, no matter when problems strike.
But SERVD is more than just reactive support—it’s a proactive solution to help you avoid disruptions before they happen. We offer system checkups, menu updates, and technical guidance tailored to your business needs, ensuring your POS system operates at peak performance. No matter where you purchased your POS setup, our team is here to provide dependable, professional assistance that keeps your business running smoothly.
At SORA Partners, we understand that every minute of downtime impacts your bottom line. That’s why we’ve built SERVD to deliver responsive, expert support that minimizes disruptions and maximizes your ability to serve your customers. With us, you’re not just getting a support team—you’re gaining a trusted partner committed to your success.
Experience the confidence of knowing your POS system is backed by industry-leading expertise and personalized care. With SERVD, you’ll never have to face POS challenges alone.
Why Choose SERVD?
Expert Support, Anytime You Need It
Your POS system is central to your operations, enabling transactions, tracking sales, and creating seamless customer experiences. But when issues arise, even a minor problem can cause significant disruptions. With SERVD, SORA Partners provides proactive, on-demand support that ensures your POS system is always ready to perform at its best.
With SERVD, you gain more than just technical assistance—you gain a safety net for your business. Our skilled technicians deliver real-time solutions to fix issues before they escalate, allowing you to focus on serving your customers without missing a beat. From troubleshooting software glitches to addressing hardware malfunctions, we ensure your POS system remains reliable and efficient.
At SORA, we don’t just react to problems—we anticipate and prevent them. Whether it’s through regular system checkups, menu updates, or personalized guidance, our team works tirelessly to keep your operations running smoothly. No matter the challenge, we’re here to provide expert, dependable support that empowers your business to succeed.
What You Get with SERVD:
SERVD – Live POS Support
Your POS System, Always at Its Best
Your POS system is the engine that keeps your business running. When it’s working seamlessly, your operations flow effortlessly, but when something goes wrong, it can bring everything to a standstill. That’s where SERVD comes in. SORA Partners’ live POS support program is designed to do more than just fix problems—it ensures your POS system is always operating at peak performance, so you can focus on your customers and your business.
Our dedicated team provides tailored support to meet your unique needs, whether it’s troubleshooting a system glitch, resolving connectivity issues, or updating configurations. With SERVD, you gain a partner who doesn’t just respond to problems but works proactively to optimize your technology and prevent disruptions before they happen.
At SORA Partners, we believe your POS system should be a tool for growth, not a source of stress. SERVD is here to give you confidence, consistency, and the expertise you need to keep your business running smoothly.
Ready to elevate your POS support experience?
Get in touch today and discover how SERVD can transform your operations.
90-Day Post-Live POS Support Program
Reliable Support to Ensure Long-Term Success
Installing a new POS system is just the first step—ongoing support is essential to ensure its smooth integration into your daily operations. SORA Partners’ 90-Day Post-Live POS Support Program provides dedicated, hands-on assistance during the critical first three months, allowing your team to fully adjust to the new system with confidence.
This program is designed to make the transition to a new POS system as smooth as possible, reducing stress for your team and minimizing potential downtime. By the end of the 90 days, your system will be fully integrated into your daily operations, optimized to enhance productivity and improve the overall customer experience.
With SORA Partners, you’re not just getting technical support—you’re gaining a dedicated partner invested in your success from day one.
Want to secure reliable post-live support for your new POS system?
Here’s what our 90-Day Post-Live Support Program offers:
POS Installation Services
Seamless Installation for Maximum Efficiency
Setting up a new POS system can feel overwhelming, but with SORA Partners, you can rest easy knowing you’re in expert hands. Our POS installation service is designed to make the transition as smooth and stress-free as possible, so you can start leveraging your system’s full potential from day one. We handle every aspect of the setup process, providing a customized approach that aligns with your business’s unique requirements.
At SORA Partners, we pride ourselves on providing a fast, reliable installation process that minimizes downtime and keeps your business moving forward. Whether you’re a small boutique, a busy restaurant, or a growing service-based business, we’re here to get you up and running efficiently with a POS system that’s built to last.
Ready to start your POS journey?
Trusted by 2000+ companies across the U.S.
What Our Clients Say
We generate results for our customers
Lemon melted the hearts of our hardened team of GM’s which no one can do! He crushed with our install, training, and go-live support. Thanks for your help!
Yesterday was our Toast install & after having to adjust and install ourselves, he came in this morning & made everything much more efficient. He was kind and personable. We wish we could have had him stay for a couple days!!! Wonderful employee & a huge help. Thanks!
Flawless implementation and Chris was great when answering questions and discussing tradeoffs. World class customer service.
The installation of our new POS system went smoothly and efficiently. Nick demonstrated a high level of expertise, ensuring a seamless setup process. Clear instructions and effective communication made the installation hassle-free. I appreciate the professionalism and competence exhibited throughout, resulting in a successful implementation.
Sean went over and beyond to provide service to our administration and staff. Answering questions, showing us how to fix or make corrections using Toast POS system. Everything went so smooth. Even answer a few calls, and text messages to assist our staff. We thank SORA for sending out a patient representative for our install.
I just wanted to pass on the feedback from my Food and Beverage team regarding the recent training we had with Art. My team has been very happy with his training style and the way he delivered the information. Art was very thorough and detailed: covered all the topics to help our team get up to speed with getting up and running.
Chris was very helpful during our implementation. He is knowledgeable about the product, so he was able to answer any questions we had. He’s also willing to help us over the phone whenever we need although it’s been 3 or 4 weeks already. Keep up the good work!
Everything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. You solved issues Toast and Ubereats could not.
Amazing to work with, Professional, Friendly and willing to help you with any questions. No time wasted. He trained us better than the zoom meetings. He has knowledge about everything. Can’t ask for better than him. Can we get him for the rest of our locations?
Jack was doing a manager training before we opened and took extra time to check if we were set up in the system and noticed it wasn’t configured. He let me know, and this saved me from a HUGE headache on Monday. Total MVP, so stoked he did this, it made my Friday!
Thomas was very thorough with his installation, training, and go live support ! He went above and beyond! I am so happy he was assigned to this project! His hard work should not go unnoticed!
Chris is a highly-communicative, approachable professional. Excellent services cheerfully provided by Chris.
…I was so impressed by his work. He is responsible, professional, detailed oriented, knowledgeable, patient to all my questions. His technical skills are strong to solve all difficult issues right at the spot. I feel 120% relieved, confident and comfortable working with Aaron…
…Right away Aaron was right on time and from a short conversation with him I knew he was savvy and that this would be a seamless install. It turns out, it absolutely was. He let me drive when I asked, and he guided me through and then executed on every request that I had. He was respectful and organized with the setting up of the switches and p-touched everything to keep it neat and organized (this is a dream when it comes to these types of installations). He trained my staff, all the while being informative, patient and kind…
My second appointment with CarolAnn, and she’s proven to be one of the most professional and knowledgeable techs I’ve ever worked with. Made my life easier every step of the way, absolutely incredible. Every specific request she was able to fulfill, or let us know how the system could easier serve our needs. She particularly was able to help us foresee future issues and kept us so well informed of what else we’d need to take care of on our account.
Amy was awesome. Super helpful and knowledgeable about anything I threw at her. Very personable. She worked quickly and made me and staff feel comfortable with the system.
The tech last night was really great! Nice, smart, fast and so sweet! Thank you for your help!
Absolutely amazing. Your tech was detailed from start to finish. Great communication & clearly understood our request.
Rick was excellent! He was a problem solver not only by knowing the quick answers but also in understanding how our business operated to customize solutions. He was friendly, listened extremely well, and supportive. Went out of his way to find solutions, make contacts, train and support. He was awesome!
Hello! I wanted you to know that Ron Generoso did excellent work assisting us in our hardware setup and testing. Much appreciated.
Our on-site training went every well.!! Luis is absolutely phenomenal !! He has been so helpful in teaching us how to navigate our systems and has gone above and beyond to help us. Thank you for connecting us with such a skillful employee.
Our installer Eric was amazing. We are self-managed and did not have our IP addresses correct. Eric was very patient while we worked through our issues. He was very extremely professional and answered all our questions without hesitation. Chris was assigned as our Go Live consultant. He too was amazing. He was extremely informative with both the FOH and BOH operations. I have been with Karl Strauss for over 25 years and have worked with tons of consultants over those years. Chris was by far the best consultant I have ever worked with. Chris was able to identify some of our issues right away and presented solutions quickly and efficiently. Chris was approachable and honest in his explanations, even if that meant he did not have the solution we were looking for. I would recommend Chris as a Go Live consultant for everyone.
We had the pleasure of working with Danny a few days ago. This is our second location and training, so we asked Danny for a “next level” training and boy did we get it. He helped us find solutions for all of our cash handling/security concerns and showed us some loss management reports that we didn’t know existed. He helped us with our tip sharing, order and pay QR codes, job code permissions, and solved the bartender deposit procedure. We appreciate that he followed up today and would highly recommend SORA.
Amy was phenomenal: period! She was patient, informative, friendly, calming, and reassuring. Amy went above and beyond setting up our menu(s) when she realized they weren’t after our discussion. I didn’t feel rushed at any time, and she checked in often. Amy is an absolute superstar (along with James and Ben). That trio really eased our anxiety of going live on our busiest weekend. I let each of them know how awesome they are and so should you!
There was no better person for the job than Jeremy onsite at this Marriott Property. He followed process to a T, took ownership and control of the install/GL despite some minor setbacks, and had great communication with our internal team. Thank you Jeremy!
From the moment Chris arrived at our establishment, his professionalism was incredible, the knowledge and patience he had in listening made us feel like we were in good hands. We are completely satisfied with his great work and the help he gave us. Great Job Chris we really appreciate all your help.
I wanted to send a performance review for Yozelyn. She did a great job and was very thorough. We had last minute issue and ended up being quite late to our meeting, but she was able to cover everything that we needed even with the shortened time. Thank you for all your help!
I really appreciate how Max went above and beyond! From the installation to Go-Live Support, he was very detailed and provided assurance each step of the way. While I know that this was no easy task, I requested Max because of his experience wand expertise and he did not disappoint. Truly grateful that he was assigned to us.
Lucas is the definition of “Requesting a Senior Tech”. They put in long hours and played a key part with everything from training, prep routing, hardware troubleshooting, to general Go-Live and Post-Live support. Truly cannot thank Lucas enough for all of the help and for being a pleasure to work with!
Aaron did an installation and training in a recent restaurant opening for me. I just wanted to let you know that he is a ROCK STAR. He was extremely efficient and knowledgeable and patient. All great qualities for hospitality training. This is for our new deli concept, our second one, and he also installed and trained our first one. I just wanted to let you know that he is great and a wonderful asset to SORA.
Trish saved the day! We had a rough Go Live the day prior. I couldn’t believe how professional, knowledgeable and patient Patrycia was throughout the appointment. We are in a much better place. Thank you!!!
Art is a star – thank you for sending him my way.
From the call confirming the appointment all the way through our Go-Live Lucas was seriously great. It’s not easy to come by genuine concern across contractors or technicians, but he displayed it in spades. He also had an answer for every question that we threw at him, and our hardware looks nice and neat! Thank you, Lucas!!!! 11 out of 10!
Max did a great job installing, training and making adjustments where needed. He was professional and very educated on his job. He definitely gets 10/10. Give that man a raise!
Chris was so helpful!! Not only did he help me with the installation, but he answered all of my questions about staff list, payroll, etc. He taught me how to use the system and walked me through everything step by step while being very patient. He has continued to answer all of my questions and has responded to me when I have questions or concerns since the day of implementation. Truly outstanding customer service and super helpful!
Andrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
Marlena was incredibly knowledgeable, patient, helpful, and efficient as we walked through all the steps to install and configure each of our pieces of equipment…The install and config for the most part went extremely smoothly – I could tell that Marlena had done this many times before, and most likely always with newbies such as myself – but I learned so much about how the system works and how all the components integrate…I would specifically ask for her help because I know I can trust her vast knowledge and experience, because of her amazing patience, and I know we work together extremely well.