Unleash the Full Potential of Your POS System with Expert Support from SORA Partners
Your POS system is the engine that drives your business, enabling you to manage sales, track inventory, and deliver exceptional customer experiences. However, like any critical tool, your POS system needs expert care to operate at peak efficiency. That’s where SORA Partners steps in as your dedicated partner in POS success.
At SORA, we understand that a reliable, optimized POS system is essential to keeping your business running smoothly. That’s why we offer a complete range of services designed to support your POS needs from start to finish. Whether you’re setting up a new system, training staff, or seeking dependable troubleshooting, our team of experienced technicians is here to provide the hands-on expertise that helps your business thrive.
Our services go beyond installation. With live POS support through our SERVD program, network management with SERVD I.T., and comprehensive post-live assistance, we’re here to help at every stage of your POS journey. We provide ongoing training to ensure your team knows how to get the most out of your system, as well as proactive support to prevent potential issues before they disrupt your operations.
SORA Partners is here to empower your business with customized, responsive solutions that meet your unique needs. Take the first step toward a more efficient, reliable POS system today. Schedule your free consultation and discover how our tailored services can help you unlock the full potential of your POS system.
SERVD – Live POS Support
Real-Time POS Support When You Need It Most
Your POS system is central to your daily operations, and when issues arise, you need solutions fast. With SORA Partners’ SERVD program, help is always just a call away. SERVD provides live, on-demand support from our team of US-based Tier 2 technicians, available from 8 a.m. to midnight EST, ensuring you have access to expert assistance when you need it most.
And SERVD isn’t just for SORA-installed systems. No matter where you purchased your POS setup, you can benefit from the same dependable, professional support. We’re here to make sure your business stays up and running smoothly, whether you’re a small retail store, a bustling restaurant, or a service-based business.
Ready to experience worry-free POS support?
With SERVD, you can:
POS Installation Services
Seamless Installation for Maximum Efficiency
Setting up a new POS system can feel overwhelming, but with SORA Partners, you can rest easy knowing you’re in expert hands. Our POS installation service is designed to make the transition as smooth and stress-free as possible, so you can start leveraging your system’s full potential from day one. We handle every aspect of the setup process, providing a customized approach that aligns with your business’s unique requirements.
At SORA Partners, we pride ourselves on providing a fast, reliable installation process that minimizes downtime and keeps your business moving forward. Whether you’re a small boutique, a busy restaurant, or a growing service-based business, we’re here to get you up and running efficiently with a POS system that’s built to last.
Ready to start your POS journey?
Comprehensive POS Training
Empowering Your Team to Maximize POS Efficiency
A POS system is only as effective as the people who use it. At SORA Partners, we offer comprehensive training to ensure that your team is fully equipped to operate your POS system with confidence and skill. From front-line employees to management, we provide hands-on, tailored training that empowers your staff to make the most of every feature.
By investing in professional POS training, you’re investing in your team’s success and your business’s productivity. SORA Partners ensures your staff has the knowledge and confidence they need to keep operations running smoothly and deliver a seamless experience to your customers.
Want to empower your team with expert training?
Our training services include:
SERVD I.T. – Network & System Management
Beyond POS: Comprehensive Network and Technology Support
Your POS system doesn’t operate in isolation—it relies on a stable, secure network to function effectively. With SORA Partners’ SERVD I.T. services, you gain a dedicated partner for all your network and system management needs. Our team provides comprehensive IT support to ensure your entire infrastructure, from POS systems to network security, is optimized for reliability, speed, and efficiency.
At SORA Partners, we go beyond basic POS support to provide full-scale IT management, so you can focus on what matters most—growing your business. Whether you need network management, cybersecurity, or system optimization, SERVD I.T. is here to ensure your technology works for you, not against you.
Ready to enhance your business with professional IT management?
90-Day Post-Live POS Support Program
Reliable Support to Ensure Long-Term Success
Installing a new POS system is just the first step—ongoing support is essential to ensure its smooth integration into your daily operations. SORA Partners’ 90-Day Post-Live POS Support Program provides dedicated, hands-on assistance during the critical first three months, allowing your team to fully adjust to the new system with confidence.
This program is designed to make the transition to a new POS system as smooth as possible, reducing stress for your team and minimizing potential downtime. By the end of the 90 days, your system will be fully integrated into your daily operations, optimized to enhance productivity and improve the overall customer experience.
With SORA Partners, you’re not just getting technical support—you’re gaining a dedicated partner invested in your success from day one.
Want to secure reliable post-live support for your new POS system?
Here’s what our 90-Day Post-Live Support Program offers:
What Our Clients Say
We generate results for our customers
CarolAnn was amazing and extremely helpful and supportive throughout our whole process of going live and figuring out all the details and minor things that we needed help on. Personality and communication is top tier! We had so many questions and needed a lot of changes during our live and CarolAnn was patient and thorough with us the whole time.
Shane, Takeout BoxWill was amazing from start to finish. From his patience explaining and teaching us to how great his knowledge is in the Restaurant industry, and he can relate to challenges and best practices! Truly great!
Jim, Rose DairyNick was extremely helpful during our setup with Toast. We had used the same system for quite a while and he made what could have been a very stressful transition, smooth. Thankful for his patience, professionalism, and attention to detail. Excited to have Toast up and running!
Nick, Campland CantinaAndrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
Greg DiNisio, BuddakhanNick, Tom, Mario and Eric were great! Extremely helpful, very knowledgeable and supportive. We knew going in our property, size and set up were unique and the team here supporting us were wonderful. Thank you so much for the great help!
Bethany, Estancia HotelMateo did an outstanding job listening to our issues, identifying what issues needed to be addressed and executing a plan of action to resolve many functional issues that should have happened at the time of our initial installation. He was extremely personable and professional. He created a path forward for our business after many failed attempts to resolve issues ourselves that were actually completely out of our purview and ability. We are so grateful for his professional expertise and help.
Amy, Pop’s KitchenJames is awesome! Can we keep him? (Narrator: she could not) Very informative and patient. Fantastic attitude! He is positive and patient. He provided thorough explanations and step by step problem solving and building options. Fantastic job!
Kathryn, Haile Village InnHe was awesome and answered all of our questions and didn’t leave till we were okay! Huge thank you! He was the MVP! Thanks again Ron!
Katie, Tequila Sports BarSora did an excellent job. Answering questions and teaching the staff. Professional and easy to work with. I would recommend them to any business going to Toast. Excellent job !!
Lori, Doc Holliday'sJames did an amazing job and amazing installation!
Ok-u Shushi, Jacksonville BeachWill was incredible. He was here, attentive to our needs, and knowledgeable to the extent of no delays in responses. It was a pleasure working with him, he exceeded all of our expectations.
Fritz, Lit RoosterTrusted by 2000+ companies across the U.S.
POS Services FAQs
The SERVD POS Support program from SORA Partners is a live, on-demand support service designed to keep your point-of-sale system running smoothly. With access to a team of US-based Tier 2 technicians, you receive fast, reliable assistance whenever you need it, minimizing downtime and ensuring your operations continue without disruption.
How the SERVD POS Support Program Works:
- On-Demand Support
- Reach our expert technicians via phone or online from 8 a.m. to midnight EST, seven days a week.
- Whether you’re dealing with a software glitch, hardware issue, or user error, our team is ready to troubleshoot and resolve problems in real-time.
- Proactive Problem Prevention
- We perform regular system checkups to identify and address potential issues before they become major disruptions.
- Menu updates, configuration adjustments, and performance optimizations ensure your POS system is always operating at its best.
- Wide Compatibility
- The SERVD program isn’t limited to SORA-installed POS systems. No matter where you purchased your setup, we provide the same dependable, professional support.
- Stress-Free Resolution
- Forget the finger-pointing between providers—SERVD offers a single point of contact for all your POS-related issues, saving you time and frustration.
- Tailored Assistance
- Our team works closely with you to understand your system and operations, delivering personalized solutions that meet your specific needs.
With the SERVD POS Support program, you gain more than technical assistance—you gain peace of mind knowing your POS system is backed by industry experts who are dedicated to your success.
Ready to experience worry-free POS support? Contact us today to learn more about the SERVD program and how it can help your business!
Yes, SORA Partners provides expert support for a wide range of POS systems, even if they weren’t purchased or installed by us. Our experienced technicians are well-versed in troubleshooting, maintaining, and optimizing existing POS setups to ensure they operate smoothly and meet your business needs.
How We Support Existing POS Systems:
- Troubleshooting and Repairs
- Resolve software glitches, hardware malfunctions, and connectivity issues to minimize downtime.
- Provide real-time assistance through our SERVD POS Support program, available 8 a.m. to midnight EST.
- System Optimization
- Evaluate your current setup to identify inefficiencies and recommend improvements for faster, more reliable performance.
- Implement updates, menu configurations, and system enhancements to align with your operations.
- Integration with Other Systems
- Seamlessly connect your existing POS system with inventory management tools, e-commerce platforms, or accounting software for streamlined operations.
- Staff Training on Existing Systems
- Offer customized training sessions to ensure your team is confident and proficient in using your current POS system.
- Proactive Maintenance
- Perform regular checkups and updates to keep your POS system running smoothly and secure from potential vulnerabilities.
No matter the brand or configuration of your POS system, SORA Partners is here to provide reliable, expert support that helps your business thrive.
Ready for expert support on your existing POS system? Contact us today to discuss how we can help optimize and maintain your setup!
Yes, SORA Partners specializes in professional POS system installation to ensure a seamless setup tailored to your business’s unique needs. From hardware configuration to software setup, our expert technicians handle every detail to get your system up and running quickly and efficiently.
What’s Included in Our POS Installation Services?
- Initial Consultation
- We begin by understanding your business workflows, menu configurations, and operational goals.
- This allows us to design a POS system setup that aligns perfectly with your needs.
- Hardware Setup
- Installation and configuration of all necessary hardware, including terminals, printers, card readers, and networking components.
- Testing each device to ensure flawless functionality.
- Software Configuration
- Installation and customization of POS software, including menu entries, tax settings, and user permissions, to suit your business.
- Integration with additional tools like inventory management or accounting software as needed.
- Thorough Testing
- Conducting rigorous testing of your entire POS system to ensure it operates seamlessly and integrates with your existing tools.
- Go-Live Support
- Providing on-site or remote assistance during your launch to address any issues and ensure a smooth transition.
- We also offer an extended 90-Day Post-Live Support Program to provide hands-on assistance, regular check-ins, and ongoing optimization as your team becomes comfortable with the new system.
- Training for Your Team
- Hands-on training sessions to help your staff become proficient with the new system, reducing errors and boosting confidence.
- We offer additional training sessions later, including refreshers for existing staff or new hires, to ensure your team continues to get the most out of your POS system.
At SORA Partners, we’re committed to making your POS installation as stress-free and efficient as possible. Whether you’re setting up a system for the first time or upgrading your current setup, we ensure your system is ready to support your operations and enhance the customer experience.
Ready to get started? Contact us today to schedule your POS system installation!
The timeline for setting up your POS or IT systems depends on the complexity of your needs, but at SORA Partners, we prioritize efficiency and aim to get your systems up and running as quickly as possible without compromising quality.
Here’s what you can expect:
- Initial Consultation: We’ll start with a detailed consultation to understand your requirements and design a plan tailored to your business. This step typically takes a few days.
- POS Setup: For most POS installations, we can have your system fully configured and operational within 1 to 2 weeks after the consultation, including hardware setup, software configuration, and initial testing.
- IT Systems: Depending on the scope, IT setups like network installation, security implementation, and system optimization may take 2 to 4 weeks for completion.
- Training & Go-Live Support: We provide hands-on training for your team and offer dedicated support during the go-live phase to ensure a smooth transition, adding only a few days to the process.
Our team works diligently to minimize downtime and ensure your systems are installed correctly, thoroughly tested, and fully optimized for your business. For urgent needs, we offer expedited services whenever possible.
Contact us today to discuss your project timeline and see how quickly we can set up your POS or IT systems!
Yes, SORA Partners is an authorized Toast POS partner, providing expert support, installation, and training for Toast systems. As a trusted partner, we work closely with businesses to ensure their Toast POS system is optimized for efficiency and tailored to their unique needs.
What We Offer as an Authorized Toast Partner:
- Seamless Installation: We handle the entire setup process, from hardware configuration to software customization, ensuring your Toast POS system is ready to enhance your operations.
- Comprehensive Training: Our team provides hands-on training for your staff, covering everything from basic functionality to advanced features like menu management and reporting.
- Ongoing Support: Through our SERVD POS Support program, we offer live, on-demand assistance to resolve any issues and keep your system running smoothly.
- System Optimization: We customize and fine-tune your Toast POS system to align with your workflows, improving efficiency and enhancing the customer experience.
- Post-Live Support: With our 90-Day Post-Live Support Program, we ensure a smooth transition after your system goes live, offering regular check-ins and continued guidance.
Whether you’re implementing Toast POS for the first time or need expert assistance with an existing setup, SORA Partners delivers the expertise and support to help you get the most out of your system.
Ready to optimize your Toast POS experience? Contact us today to learn more about how we can support your business!
Yes, SORA Partners is an authorized Square POS partner, providing expert installation, training, and support for businesses using Square systems. As a trusted partner, we help you leverage the full potential of Square POS to streamline your operations and enhance the customer experience.
What We Offer as an Authorized Square Partner:
- Seamless Installation: We handle the setup and configuration of your Square POS system, ensuring it’s optimized for your business’s unique needs.
- Comprehensive Training: Our team provides tailored training sessions for your staff, covering everything from payment processing to advanced features like inventory management and reporting.
- Ongoing Support: Through our SERVD POS Support program, we deliver real-time assistance to troubleshoot issues and keep your system running smoothly.
- System Optimization: We fine-tune your Square POS system to align with your workflows, improving efficiency and functionality.
- Integration Expertise: Connect your Square POS with e-commerce platforms, accounting software, and other business tools for a seamless operational experience.
- Post-Live Support: With our 90-Day Post-Live Support Program, we provide regular check-ins and continued guidance to ensure a successful transition after your system goes live.
As an authorized Square POS partner, SORA Partners is dedicated to helping your business succeed with reliable, customized solutions.
Ready to optimize your Square POS experience? Contact us today to learn how we can support your business!
Yes, SORA Partners is an authorized Lavu POS partner, offering expert installation, training, and support to help businesses get the most out of their Lavu systems. As a trusted partner, we ensure your Lavu POS is tailored to your operations, enhancing efficiency and improving the customer experience.
What We Offer as an Authorized Lavu Partner:
- Professional Installation: We handle the installation and configuration of your Lavu POS system, ensuring it’s fully optimized for your business needs.
- Customized Training: Our team provides hands-on training sessions for your staff, covering essential functions like menu setup, payment processing, and reporting.
- Ongoing Support: Through our SERVD POS Support program, we offer real-time troubleshooting and expert guidance to resolve any issues quickly.
- System Optimization: We fine-tune your Lavu POS system to align with your workflows, improve performance, and maximize functionality.
- Integration Services: Seamlessly connect your Lavu POS with tools like e-commerce platforms, inventory management systems, or accounting software.
- Post-Live Support: With our 90-Day Post-Live Support Program, we ensure your system transitions smoothly, with regular check-ins and continued assistance as your team becomes familiar with the system.
As an authorized Lavu POS partner, SORA Partners is committed to helping businesses succeed with reliable, tailored solutions that make a measurable impact.
Ready to elevate your Lavu POS experience? Contact us today to learn how we can support your business!
Yes, SORA Partners is an authorized Slice POS partner, providing expert installation, training, and support for businesses using Slice systems. As a trusted partner, we help you maximize the benefits of your Slice POS, streamlining your operations and enhancing customer satisfaction.
What We Offer as an Authorized Slice Partner:
- Seamless Installation: Our team handles the installation and configuration of your Slice POS system, ensuring it’s perfectly aligned with your business needs.
- Tailored Training: We provide hands-on training sessions for your staff, covering key features such as order management, payment processing, and reporting.
- Ongoing Support: Our SERVD POS Support program provides access to real-time troubleshooting and expert assistance whenever you need it.
- System Optimization: We fine-tune your Slice POS system to ensure it operates efficiently, integrates seamlessly with your workflows, and maximizes functionality.
- Integration Expertise: Connect your Slice POS with delivery platforms, accounting software, or inventory management tools for a streamlined operation.
- Post-Live Support: Through our 90-Day Post-Live Support Program, we provide continued guidance, regular check-ins, and assistance to ensure a smooth transition and long-term success.
As an authorized Slice POS partner, SORA Partners is dedicated to helping businesses achieve success with dependable, tailored solutions that meet their unique needs.
Ready to optimize your Slice POS experience? Contact us today to learn how we can support your business!
SORA Partners offers a wide range of integrations to enhance your POS system’s functionality and ensure it aligns perfectly with your business needs. From streamlining operations to improving customer experiences, we provide seamless connections to industry-leading software, hardware, and security solutions.
Here are some of the integrations we support:
- Restaurant Management Software
- Restaurant365: Centralize accounting, inventory, and scheduling for streamlined restaurant operations.
- Olo: Simplify online ordering and delivery management for seamless customer experiences.
- me&u: Revolutionize table-side ordering and payments with cutting-edge technology.
- Workforce and Tip Management Solutions
- Inventory and Back-of-House Tools
- Hardware Solutions
- Kitchen Armor: Equip your kitchen with durable, high-performance hardware tailored for demanding environments.
- QSR Automations: Streamline kitchen operations with integrated display and order management systems.
- Voice and AI Solutions
- SoundHound: Integrate voice AI technology to create innovative ordering and customer interaction experiences.
- Security Solutions
- Custom Integrations
- In addition to the solutions listed above, we can support a variety of other integrations based on your specific needs. Our team works closely with you to identify the best tools and ensure seamless integration with your POS system.
At SORA Partners, we’re dedicated to maximizing the functionality and efficiency of your POS system by connecting it with the tools and technologies that make your business thrive.
Contact us today to learn more about our integration options and how we can tailor them to your operations!
SORA Partners offers a variety of POS training options designed to meet the unique needs of your business and team. From hands-on sessions for front-line employees to advanced training for managers, we provide flexible, tailored programs that ensure your staff can confidently operate your point-of-sale system.
Here’s Our POS Training Options:
- Role-Based Training
- Front-of-House Training: Equip cashiers and servers with the knowledge to handle transactions, process orders, and navigate the system with ease.
- Back-of-House Training: Teach kitchen and inventory staff how to manage stock levels, track orders, and integrate the system with daily operations.
- Management Training: Provide managers with advanced tools for reporting, analytics, and system configuration to support decision-making.
- Hands-On Practice
- Interactive, real-time training sessions that allow your team to practice using the system in a controlled environment.
- Scenario-based learning to prepare employees for real-world situations, minimizing errors during live operations.
- Customized Training Modules
- Tailored sessions designed around your specific business workflows, menu configurations, and unique system setup.
- Focus on the features that matter most to your operations, ensuring a personalized learning experience.
- System Navigation and Features
- Comprehensive walkthroughs of the POS system interface, including order entry, payment processing, and system shortcuts.
- Instruction on key features like loyalty programs, discounts, and customer management tools.
- Ongoing Support
- Access to refresher training sessions for new hires or when system updates are implemented.
- Continued availability of expert guidance to answer questions and troubleshoot as needed.
Our training programs are designed to be flexible and scalable, ensuring that every member of your team—from entry-level employees to management—has the knowledge and confidence to use your POS system effectively.
Ready to empower your team? Contact us today to learn more about our comprehensive POS training programs!
At SORA Partners, security is a top priority. We implement industry-leading measures to ensure all of our POS and IT services and management solutions are protected from potential threats, safeguarding both your business operations and sensitive data.
Here’s How We Keep Your Networks Secure:
- Advanced Threat Detection & Prevention
- We deploy firewalls, intrusion detection systems, and antivirus software to identify and block potential threats before they can cause harm.
- Regular vulnerability scans ensure your systems are fortified against evolving cyber risks.
- Data Encryption
- Sensitive data is encrypted both in transit and at rest, ensuring that only authorized users can access critical information.
- We utilize secure protocols for all data exchanges, protecting customer and business information.
- Multi-Layered Security
- Our solutions include multi-factor authentication (MFA) and role-based access controls to limit access to authorized personnel.
- Layered defenses reduce the risk of breaches by protecting every entry point of your network.
- Proactive Monitoring
- Our 24/7 network monitoring detects anomalies in real-time, enabling swift responses to potential issues.
- Automated alerts ensure that our team is immediately notified of suspicious activity.
- Regular Updates & Patching
- We routinely update and patch all software and systems to eliminate vulnerabilities and maintain the latest security standards.
- Security Audits & Compliance
- Comprehensive security audits ensure your network aligns with industry best practices and compliance requirements, such as PCI DSS or GDPR.
With SORA Partners, you can have peace of mind knowing your network is protected by robust security measures and an experienced team dedicated to keeping your business safe.
Contact us today to learn more about our network security solutions and how we can protect your business!
The Cloud offers powerful advantages for businesses of all sizes, providing scalability, flexibility, and cost-efficiency. At SORA Partners, we help you determine how Cloud solutions can enhance your operations, from POS systems to IT infrastructure and web services, ensuring you get the most out of your investment.
Here’s How Cloud Solutions Can Benefit Your Business:
- POS Systems in the Cloud
- Real-Time Data Access: Manage inventory, sales, and customer data from anywhere with a Cloud-based POS system.
- Remote Management: Update menus, pricing, and configurations across multiple locations with ease.
- Enhanced Reliability: With automatic backups and failover systems, Cloud-based POS ensures minimal downtime.
- IT Solutions in the Cloud
- Scalable Infrastructure: Expand your IT capabilities as your business grows without costly hardware investments.
- Improved Collaboration: Use Cloud-based tools like shared drives and communication platforms to enhance teamwork and productivity.
- Robust Security: Enjoy advanced security features, such as data encryption and automated backups, to protect your business information.
- Web Services in the Cloud
- Faster Website Performance: Cloud hosting ensures your website is always fast, reliable, and accessible to users worldwide.
- E-Commerce Efficiency: Easily integrate your online store with Cloud-based payment gateways and inventory management tools.
- Content Management: Simplify updates and content delivery with Cloud-powered CMS platforms.
Is the Cloud Right for Your Business?
The Cloud is an excellent fit for any businesses looking to improve efficiency, enable remote access, and reduce IT costs. Whether you’re managing a restaurant, retail store, or another small business, SORA Partners can help you transition to Cloud solutions that align with your needs and goals.
Contact us today to schedule a consultation and discover how Cloud-based POS, IT, and web solutions can transform your business!
SORA Partners provides tailored POS solutions for a wide range of industries, ensuring that businesses across sectors can streamline operations, improve efficiency, and deliver exceptional customer experiences.
Some of the Industries we Serve:
- Hospitality
- From restaurants and cafes to food trucks and bars, we offer POS systems designed to manage orders, track inventory, and enhance customer satisfaction.
- Features like table-side ordering, split checks, and integrated loyalty programs make our solutions ideal for the hospitality sector.
- Retail
- Our POS solutions simplify inventory management, track sales, and support smooth checkout experiences for small boutiques, large retail chains, and everything in between.
- Integration with e-commerce platforms allows you to manage in-store and online sales seamlessly.
- Service-Based Businesses
- Gyms, salons, and other service-focused businesses benefit from POS systems that integrate with scheduling tools, membership management, and customer payment options.
- Franchises
- Centralized POS solutions tailored to franchise operations ensure consistency across locations while supporting individual needs like menu customization or regional promotions.
- Event and Entertainment Venues
- From ticket sales to concessions, our POS systems provide fast, efficient service for theaters, stadiums, and other entertainment venues.
- Food Trucks & Mobile Businesses
- Flexible, mobile POS systems allow food trucks, pop-ups, and mobile service providers to process payments and track sales on the go.
No matter the industry, SORA Partners delivers customized POS solutions that help businesses of all sizes optimize operations, improve customer experiences, and achieve their goals.
Ready to learn more? Contact us today to see how our POS solutions can be tailored to your industry!
Ready to transform your POS experience?
Contact us today to schedule your free consultation and explore the full suite of SORA Partners services. Fill out the form below or call us at (310) 734-2572
Let’s work together to ensure your POS system is a success. Contact us today to discover how Sora Partners can support your business with expert guidance and unparalleled customer care.