At SORA Partners, we know that choosing the right technology partner is an important decision, and you may have questions about our services, solutions, and how we can support your business. That’s why we’ve created this FAQ page—to provide clear, detailed answers to the questions we hear most often.
Whether you’re curious about our POS solutions, IT services, web offerings, or how we tailor our support to meet your unique needs, you’ll find the information you’re looking for right here. From understanding the benefits of our SERVD programs to learning about custom integrations and website management, this page is your go-to resource for all things SORA Partners.
Still have questions? Our team is here to help! Contact us today to speak with one of our experts and discover how SORA Partners can empower your business with innovative, reliable solutions.
General FAQs
We offer POS installation, training, helpdesk support and POS integrations.
We offer fully managed IT, networking, helpdesk, cybersecurity, and auditing.
We offer full website management, website design, custom development, e-commerce, and SEO.
SORA Partners brings over 30 years of expertise and a proven track record in delivering tailored technology solutions for businesses across industries. Our team is composed of experienced professionals with deep knowledge in POS systems, IT management, and web development, making us a trusted partner for businesses of all sizes.
Yes, we have flexible monthly packages that we can customize based on your business, but we do offer a discounts for customers who want to pay for a year up-front. Whether you’re looking for POS support, IT management, or web services, our packages provide a cost-effective and convenient way to access ongoing expert support and solutions.
Both! Whether you require immediate technical assistance or hands-on support, our team is equipped to deliver reliable solutions wherever and whenever you need them.
POS Services FAQs
IT Services FAQs
The SERVD IT Network Management program from SORA Partners is a proactive, comprehensive solution designed to ensure your business’s network operates securely, efficiently, and without interruption. From monitoring and maintenance to optimization and support, our program provides everything you need to keep your IT infrastructure running at its best.
Yes, we can install and set up IT networks of all sizes.
Yes, SORA Partners provides expert support for existing IT systems, ensuring they are optimized, secure, and running efficiently. Whether your infrastructure needs troubleshooting, upgrades, or ongoing maintenance, our team is here to help.
How We Support Existing IT Systems:
- Troubleshooting & Repairs: Identify and resolve issues such as connectivity problems, software errors, or hardware malfunctions to minimize downtime. Provide real-time assistance for urgent technical needs through our live support services.
- System Optimization: Evaluate your current IT setup to identify inefficiencies or bottlenecks and implement improvements. Optimize system configurations to enhance performance and scalability.
- Security Enhancements: Conduct security audits to uncover vulnerabilities and implement advanced protection measures such as firewalls, encryption, and multi-factor authentication. Regular updates and patches to keep your system secure against evolving threats.
- Integration with New Tools: Seamlessly integrate your existing IT system with new software or hardware, such as POS platforms, inventory management tools, or e-commerce solutions.
- Ongoing Maintenance & Monitoring: Provide proactive monitoring to detect and address potential issues before they disrupt operations. Perform routine maintenance to ensure your system remains reliable and up to date.
- Employee Support & Training: Offer training for your team to ensure they are confident and proficient with the system. Provide ongoing guidance for maximizing the efficiency and utility of your IT infrastructure.
No matter how old or complex your current IT system is, SORA Partners delivers the expertise and hands-on support you need to keep it operating at its best.
Ready to optimize your existing IT system? Contact us today to learn more about how we can help your business thrive!
We suggest that businesses perform an IT health check at least once a year.
We use industry-leading measures to ensure all of our POS and IT services and management solutions are protected from potential threats, safeguarding both your business operations and sensitive data.
Web Services FAQs
Most builds launch in four to six weeks depending on complexity and content readiness.
SORA Sites is SORA Partners’ website management solution. From design and hosting to regular updates and performance optimization, SORA Sites handles every aspect of website management so you can focus on your business.
Yes, we love to create new websites! Whether you’re starting from scratch or launching a new online presence, we deliver professional, mobile-friendly websites designed to captivate your audience and drive results.
Yes, we’re happy to take on an existing website and manage it for you.
SORA Partners offers a wide range of website integrations which includes everything from e-commerce, online ordering, and payment integration to customer management like Hubspot, Mailchimp and others.
We have experts in SEO (Search Engine Optimization) strategies who will come up with a custom plan to help your website rank higher in search results, attract more visitors, and ultimately drive growth for your business.
We support a wide range of e-commerce platforms from WooCommerce to Shopify and Wix.
Support FAQs
We offer IT management, helpdesk, live POS support, on-site visits and more.
SORA Partners brings over 30 years of expertise and a proven track record in delivering tailored technology solutions for businesses across industries. Our team is composed of experienced professionals with deep knowledge in POS systems, IT management, and web development, making us a trusted partner for businesses of all sizes.
Both! Whether you require immediate technical assistance or hands-on support, our team is equipped to deliver reliable solutions wherever and whenever you need them.
We’re here to help whenever you need us! Our dedicated support team is available during the following hours:
- Phone Support: Monday through Friday, 8:00 AM to 6:00 PM EST.
- Email Support: 24/7. Feel free to send us a message any time through our Contact Page, and we’ll get back to you as soon as possible.
We use industry-leading measures to ensure all of our POS and IT services and management solutions are protected from potential threats, safeguarding both your business operations and sensitive data.
Our expert network
Wherever You Are, We’re Already Nearby
From busy cities to quiet towns, SORA Partners supports businesses across the U.S. with expert technicians who understand your market and industry.
Whether you run a single location or a growing multi-unit operation, our nationwide network delivers the same fast, professional support, no matter where you’re based.
Your business doesn’t stop, and neither do we.
With coverage from coast to coast, you get local insight, national reach, and reliable service that keeps your tech running and your operations moving.
Trusted by 2000+ restaurant brands and franchise groups
What Our Clients Say
We generate results for our customers
Lemon melted the hearts of our hardened team of GM’s which no one can do! He crushed with our install, training, and go-live support. Thanks for your help!
Michele H., Golden Krust, NYCMy second appointment with CarolAnn, and she’s proven to be one of the most professional and knowledgeable techs I’ve ever worked with. Made my life easier every step of the way, absolutely incredible. Every specific request she was able to fulfill, or let us know how the system could easier serve our needs. She particularly was able to help us foresee future issues and kept us so well informed of what else we’d need to take care of on our account.
Robert and Matt, Cafe Kubal, Syracuse, NYAbsolutely amazing. Your tech was detailed from start to finish. Great communication & clearly understood our request.
Derrik M., Clinton Hall - Financial District, NYCThere was no better person for the job than Jeremy onsite at this Marriott Property. He followed process to a T, took ownership and control of the install/GL despite some minor setbacks, and had great communication with our internal team. Thank you Jeremy!
Hello! I wanted you to know that Ron Generoso did excellent work assisting us in our hardware setup and testing. Much appreciated.
Troy, Mosaic, Redding, CAOur on-site training went every well.!! Luis is absolutely phenomenal !! He has been so helpful in teaching us how to navigate our systems and has gone above and beyond to help us. Thank you for connecting us with such a skillful employee.
Jack was doing a manager training before we opened and took extra time to check if we were set up in the system and noticed it wasn’t configured. He let me know, and this saved me from a HUGE headache on Monday. Total MVP, so stoked he did this, it made my Friday!
Brian W., Mel’s at 22, Cooperstown, NYAmazing to work with, Professional, Friendly and willing to help you with any questions. No time wasted. He trained us better than the zoom meetings. He has knowledge about everything. Can’t ask for better than him. Can we get him for the rest of our locations?
Salil M., WAU NYC - Upper East Side, NYCAndrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
Greg D., Buddakhan - NYCI wanted to send a performance review for Yozelyn. She did a great job and was very thorough. We had last minute issue and ended up being quite late to our meeting, but she was able to cover everything that we needed even with the shortened time. Thank you for all your help!
Isabella B., Paesanos 1604, San Antonio, TexasThe tech last night was really great! Nice, smart, fast and so sweet! Thank you for your help!
Ron S., Bubby's - Tribeca, NYCAmy was phenomenal: period! She was patient, informative, friendly, calming, and reassuring. Amy went above and beyond setting up our menu(s) when she realized they weren’t after our discussion. I didn’t feel rushed at any time, and she checked in often. Amy is an absolute superstar (along with James and Ben). That trio really eased our anxiety of going live on our busiest weekend. I let each of them know how awesome they are and so should you!
From the moment Chris arrived at our establishment, his professionalism was incredible, the knowledge and patience he had in listening made us feel like we were in good hands. We are completely satisfied with his great work and the help he gave us. Great Job Chris we really appreciate all your help.
Miguel, Pacific Coast Grill, Cardiff, CAEverything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. You solved issues Toast and Ubereats could not.
Max did a great job installing, training and making adjustments where needed. He was professional and very educated on his job. He definitely gets 10/10. Give that man a raise!
We had the pleasure of working with Danny a few days ago. This is our second location and training, so we asked Danny for a “next level” training and boy did we get it. He helped us find solutions for all of our cash handling/security concerns and showed us some loss management reports that we didn’t know existed. He helped us with our tip sharing, order and pay QR codes, job code permissions, and solved the bartender deposit procedure. We appreciate that he followed up today and would highly recommend SORA.
Molly and Matt, Bolt Brewery, San Diego, CAYesterday was our Toast install & after having to adjust and install ourselves, he came in this morning & made everything much more efficient. He was kind and personable. We wish we could have had him stay for a couple days!!! Wonderful employee & a huge help. Thanks!
Christin, Manna Bread From Heaven, Tomball, TexasFrom the call confirming the appointment all the way through our Go-Live Lucas was seriously great. It’s not easy to come by genuine concern across contractors or technicians, but he displayed it in spades. He also had an answer for every question that we threw at him, and our hardware looks nice and neat! Thank you, Lucas!!!! 11 out of 10!
The Team, C&H Hawaiian Grill, Killeen, TexasThomas was very thorough with his installation, training, and go live support ! He went above and beyond! I am so happy he was assigned to this project! His hard work should not go unnoticed!
Lucas is the definition of “Requesting a Senior Tech”. They put in long hours and played a key part with everything from training, prep routing, hardware troubleshooting, to general Go-Live and Post-Live support. Truly cannot thank Lucas enough for all of the help and for being a pleasure to work with!
I just wanted to pass on the feedback from my Food and Beverage team regarding the recent training we had with Art. My team has been very happy with his training style and the way he delivered the information. Art was very thorough and detailed: covered all the topics to help our team get up to speed with getting up and running.
Inessa U., Shore Hotel, Santa Monica, CA…Right away Aaron was right on time and from a short conversation with him I knew he was savvy and that this would be a seamless install. It turns out, it absolutely was. He let me drive when I asked, and he guided me through and then executed on every request that I had. He was respectful and organized with the setting up of the switches and p-touched everything to keep it neat and organized (this is a dream when it comes to these types of installations). He trained my staff, all the while being informative, patient and kind…
Cortney, Not a Speakeasy - Manhattan, NYCAaron did an installation and training in a recent restaurant opening for me. I just wanted to let you know that he is a ROCK STAR. He was extremely efficient and knowledgeable and patient. All great qualities for hospitality training. This is for our new deli concept, our second one, and he also installed and trained our first one. I just wanted to let you know that he is great and a wonderful asset to SORA.
Rocky L., Fiorella/Bond45Amy was awesome. Super helpful and knowledgeable about anything I threw at her. Very personable. She worked quickly and made me and staff feel comfortable with the system.
Jennifer, Pines Tap & Table, Malone, NY…I was so impressed by his work. He is responsible, professional, detailed oriented, knowledgeable, patient to all my questions. His technical skills are strong to solve all difficult issues right at the spot. I feel 120% relieved, confident and comfortable working with Aaron…
I really appreciate how Max went above and beyond! From the installation to Go-Live Support, he was very detailed and provided assurance each step of the way. While I know that this was no easy task, I requested Max because of his experience wand expertise and he did not disappoint. Truly grateful that he was assigned to us.
Our installer Eric was amazing. We are self-managed and did not have our IP addresses correct. Eric was very patient while we worked through our issues. He was very extremely professional and answered all our questions without hesitation. Chris was assigned as our Go Live consultant. He too was amazing. He was extremely informative with both the FOH and BOH operations. I have been with Karl Strauss for over 25 years and have worked with tons of consultants over those years. Chris was by far the best consultant I have ever worked with. Chris was able to identify some of our issues right away and presented solutions quickly and efficiently. Chris was approachable and honest in his explanations, even if that meant he did not have the solution we were looking for. I would recommend Chris as a Go Live consultant for everyone.
Flawless implementation and Chris was great when answering questions and discussing tradeoffs. World class customer service.
Armand, Teaspoon, Pinole, CAArt is a star – thank you for sending him my way.
Matt D., Helms Bakery, Culver City, CAChris is a highly-communicative, approachable professional. Excellent services cheerfully provided by Chris.
The Team, Rams Hill Golf Club, Borrego Springs, CASean went over and beyond to provide service to our administration and staff. Answering questions, showing us how to fix or make corrections using Toast POS system. Everything went so smooth. Even answer a few calls, and text messages to assist our staff. We thank SORA for sending out a patient representative for our install.
Rick was excellent! He was a problem solver not only by knowing the quick answers but also in understanding how our business operated to customize solutions. He was friendly, listened extremely well, and supportive. Went out of his way to find solutions, make contacts, train and support. He was awesome!
Chadwick, Two Doughs Pizza Co, Agoura Hills, CATrish saved the day! We had a rough Go Live the day prior. I couldn’t believe how professional, knowledgeable and patient Patrycia was throughout the appointment. We are in a much better place. Thank you!!!
Marlena was incredibly knowledgeable, patient, helpful, and efficient as we walked through all the steps to install and configure each of our pieces of equipment…The install and config for the most part went extremely smoothly – I could tell that Marlena had done this many times before, and most likely always with newbies such as myself – but I learned so much about how the system works and how all the components integrate…I would specifically ask for her help because I know I can trust her vast knowledge and experience, because of her amazing patience, and I know we work together extremely well.
The installation of our new POS system went smoothly and efficiently. Nick demonstrated a high level of expertise, ensuring a seamless setup process. Clear instructions and effective communication made the installation hassle-free. I appreciate the professionalism and competence exhibited throughout, resulting in a successful implementation.
Juliana, The Funky Lemon, San Diego, CAChris was very helpful during our implementation. He is knowledgeable about the product, so he was able to answer any questions we had. He’s also willing to help us over the phone whenever we need although it’s been 3 or 4 weeks already. Keep up the good work!
Chris was so helpful!! Not only did he help me with the installation, but he answered all of my questions about staff list, payroll, etc. He taught me how to use the system and walked me through everything step by step while being very patient. He has continued to answer all of my questions and has responded to me when I have questions or concerns since the day of implementation. Truly outstanding customer service and super helpful!
Amy, Momona, Chico, CALatest Insights from the SORA Blog
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