Restaurant Case Studies

See how we’ve helped restaurants like yours achieve remarkable results!

In today’s competitive restaurant landscape, technology plays a critical role in success. At Sora Partners, we understand the unique challenges faced by restaurants. That’s why we offer comprehensive technology solutions and expert support designed to optimize operations, streamline processes, and elevate the guest experience.

Agave Azul

Achieving Consistency in Multi-Location Menu Management

Case Study - Agave Azul

Challenge: Agave Azul faced significant discrepancies in menu offerings across multiple locations, causing confusion for staff and customers. There was a lack of centralized control and too many users with editing permissions in the Toast back-end system.

Solution: We established a single, centralized “Master” menu for consistency, provided on-site implementation and testing, implemented a tiered user access control system, and streamlined the process for adding new locations.

Results:

  • Unified Menu: Consistency and clarity across all locations for staff and customers.
  • Smooth Transition: On-site support and troubleshooting minimized disruptions during menu rollouts.
  • Enhanced Control: Tiered user access system prevented unauthorized modifications.

  • Scalable Process: Future-proof protocol for adding new locations ensured consistent menu management.

Alma at the Grove

Streamlining Multi-Kitchen Operations

Case Study - Alma at the Grove

Challenge: Alma at the Grove faced fragmented operations with multiple independent kitchens, disparate systems causing order routing confusion, integration bottlenecks, kitchen inefficiency during peak hours, and menu inconsistencies across different floors.

Solution: We consolidated and streamlined menus, optimized operations with clear routing rules, enhanced kitchen efficiency with independent prep station fulfillment, and provided comprehensive training for staff to ensure proper order routing.

Results:

  • Increased Operational Efficiency: Optimized menus and strategic item routing improved clarity for staff and customers.
  • Reduced Wait Times: Enhanced kitchen workflows reduced wait times, especially during peak hours.
  • Improved Staff Management: Comprehensive training empowered staff with a clear understanding of routing rules.
  • Consistent Customer Experience: Accurate menu delivery ensured a seamless and satisfying dining experience for customers.

Eggs Up Grill

Ensuring Menu Consistency Across Platforms

Case Study - Eggs Up Grill

Challenge: Eggs Up Grill struggled with maintaining consistent menus across their in-house operations and online ordering platforms, leading to customer dissatisfaction and lost revenue due to menu discrepancies.

Solution: We conducted a complete menu rebuild, centralized menu management, limited unauthorized modifications, developed a standardized integration process, and provided comprehensive training for staff.

Results:

  • Eliminated Menu Discrepancies: Ensured consistent menu offerings for customers, regardless of ordering method.
  • Empowered Staff: Provided staff with knowledge and tools to manage future challenges independently.
  • Proactive Auditing Process: Established a system to maintain ongoing menu consistency and accuracy.
  • Improved Customer Satisfaction: Ensured online menus accurately reflect available offerings at each location.
  • Reduced Order Errors: Minimized the risk of incomplete or incorrect online orders.

K Brew

Enhancing Operational Efficiency for a Multi-Location Restaurant Group

Case Study - KBrew

Challenge: The client faced faulty cabling infrastructure, underutilized hardware, inconsistent Multi-Location Management (MLM) configuration, operational inefficiencies, and inconsistent implementation procedures.

Solution: We conducted comprehensive site assessments, restructured the MLM configuration, implemented user access control, facilitated a global menu transition, and established standardized rollouts with a dedicated installation team.

Results:

  • Enhanced System Stability: Addressed hardware issues and replaced faulty cabling to ensure reliable connectivity and equipment functionality.
  • Improved Collaboration and Accountability: Streamlined MLM structure with centralized ownership of settings.
  • Increased Consistency: Implemented a unified “Global Menu” for all locations, ensuring consistent offerings for staff and customers.
  • Streamlined Future Implementations: Established a dedicated installation team familiar with the client’s specific needs, ensuring efficient and consistent rollouts.

Walk Ons

Standardizing Technology Implementation

Case Study - Walk On's

Challenge: Walk-On’s faced inconsistent implementations, a gap in standardized operating procedures, and limited technical support for their Multi-Location Management (MLM) configurations and Toast equipment.

Solution: We established a standardized implementation model, provided remote and on-site training, developed standardized operating procedures (SOPs), and offered dedicated account management through our SERVD program.

Results:

  • Consistent Implementations: Established a standardized model for consistent and efficient Toast technology rollouts across all locations.
  • Empowered Staff: Delivered comprehensive remote and on-site training, ensuring staff are well-prepared and confident with the new technology.
  • Standardized Operations: Developed SOPs for key operational areas, including close-out procedures, cash handling protocols, and troubleshooting for third-party integrations.

  • Ongoing Support: Provided dedicated account management, offering a single point of contact and continuous support throughout the project lifecycle.

  • Growth Support: Enabled Walk-On’s to effectively support their ambitious plans of opening 19 new locations this year, with a consistent and experienced team.

Zankou Chicken

Enhancing Operational Efficiency

Case Study - Zankou Chicken

Challenge: Zankou faced integration issues with Restaurant365 (R365), online ordering inefficiencies, reliance on paper-based order management, and inconsistent kitchen firing times, leading to operational challenges and customer dissatisfaction.

Solution: We optimized their menu design, enhanced the online ordering experience, transitioned to a Kitchen Display System (KDS), and implemented “item fire by prep time” functionality.

Results:

  • Streamlined Operations: Increased operational efficiency through a streamlined menu design, improved online ordering process, and real-time inventory management.
  • Improved Customer Satisfaction: Enhanced service times, improved order accuracy, and consistently hot food served, leading to higher customer satisfaction.
  • Data-Driven Decisions: Facilitated data-driven decision-making with KDS reporting and accurate prep times.
  • Increased Sales: Boosted sales through a more user-friendly online ordering system and improved customer experience.

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    Real-life results

    We generate results for our customers

    CarolAnn was amazing and extremely helpful and supportive throughout our whole process of going live and figuring out all the details and minor things that we needed help on. Personality and communication is top tier! We had so many questions and needed a lot of changes during our live and CarolAnn was patient and thorough with us the whole time.
    Shane, Takeout Box
    Will was incredible. He was here, attentive to our needs, and knowledgeable to the extent of no delays in responses. It was a pleasure working with him, he exceeded all of our expectations.
    Fritz, Lit Rooster
    James is awesome! Can we keep him? (Narrator: she could not) Very informative and patient. Fantastic attitude! He is positive and patient. He provided thorough explanations and step by step problem solving and building options. Fantastic job!
    Kathryn, Haile Village Inn
    Nick, Tom, Mario and Eric were great! Extremely helpful, very knowledgeable and supportive. We knew going in our property, size and set up were unique and the team here supporting us were wonderful. Thank you so much for the great help!
    Bethany, Estancia Hotel
    Will was amazing from start to finish. From his patience explaining and teaching us to how great his knowledge is in the Restaurant industry, and he can relate to challenges and best practices! Truly great!
    Jim, Rose Dairy
    Nick was extremely helpful during our setup with Toast. We had used the same system for quite a while and he made what could have been a very stressful transition, smooth. Thankful for his patience, professionalism, and attention to detail. Excited to have Toast up and running!
    Nick, Campland Cantina
    Mateo did an outstanding job listening to our issues, identifying what issues needed to be addressed and executing a plan of action to resolve many functional issues that should have happened at the time of our initial installation. He was extremely personable and professional. He created a path forward for our business after many failed attempts to resolve issues ourselves that were actually completely out of our purview and ability. We are so grateful for his professional expertise and help.
    Amy, Pop’s Kitchen

    Everything seems to be fixed now. I just want to thank you, Xavier, and Phillip. They did an incredible job. They fixed issues Toast and Ubereats could not.

    Zankou Chicken trusts us with their POS systemVartkes, Zankou Chicken
    He was awesome and answered all of our questions and didn’t leave till we were okay! Huge thank you! He was the MVP! Thanks again Ron!
    Katie, Tequila Sports Bar
    Andrew was fantastic. Dressed and acted professionally. Was approachable by all staff and managers. Showed patience and educated all. Constantly seeking feedback and offering solutions.
    Greg DiNisio, Buddakhan
    Sora did an excellent job. Answering questions and teaching the staff. Professional and easy to work with. I would recommend them to any business going to Toast. Excellent job !!
    Lori, Doc Holliday's